So if we are going to do this, we're going to start at the beginning.
Buckle up kids and keep your hands and feet in the vehicle at all times, because it's a lot.
I have been with this company for 3 years now. I started as the front desk receptionist, who is now called front desk associate. I had a supervisor who, at the time, supported me and trained me to succeed in this company. Three months into my role, a position opened up internally and said boss told me to apply. I thought, I just started there is no way I can qualify. Turns out, I was already doing the job, so I applied, interviewed and got accepted.
Three months into the company I became the new patient scheduler.
This role was made for me. Literally. This position was so new, I created the position to what it is today. I thrived off organization and it was a HOT MESS EXPRESS. So I worked aggressively to fix it and make it thrive. It took time, but I did it. I was the only person, calling, scheduling and handling new patient charts. LOVED the job is a complete understatement. I got to connect with the patients and establish a relationship, all over my phone because it was just me.
Then that supervisor wasn't as great at helping out, or supporting. Turns out, she loved to flip sides and one week she would like you, the next she talked about you. it wasn't a pleasant feeling. Especially when it came to me expressing that I wasn't mentally well and I knew I needed to get help...yeah remember that blog...ANYWAY!!!!
This supervisor was promoted during that time and a coworker who was on the same front end as me, moved into the supervisor role. I had massive reservations, I knew she wasn't fit for the role, spoiler alert...I was right people. She took that title to her head and thought she was untouchable. She had the audacity to tell our boss, the one who originally was my supervisor, that I was lying about my depression and I was seeking attention.
Two things about that, okay people...first one.. no. Just no. I would NEVER falsely accuse that I was going to unalive myself. EVER, and I really cannot stress that enough. Second...how did she find out? I told that to my ORIGINAL supervisor in fucking confidence. So you tell me, since we all know...how did she find out?
-That's right! (insert Dora the Explorer voice) My supposed higher up who I trusted with something personal told her and who knows who else in that office. *trust me, if you're disgusted now, tighten that seat belt.
So things happen, both of them are out of the company by now, and I am the supervisor. We already knew that people, don't clutch your pearls.
I've been in this role now for 10 months. I have had 4 managers now. The one who originally hired me, you know, the "supportive" one, the one who said I was "attention seeking", the one I genuinely loved to work for, and now this current one.
This current one...Each day I get more and more upset that actions are not backing up the talk he tells me is happening. When he first started I saw a lot of potential. He said all the right things, had a great plan to turn the negative energy in the office around. But now 3 months in, and the culture has not changed, but has it gotten worse?! I need to know what the heck is happening.
The reason I bring all this up is because I have done a one on one with my staff, which oh by the way-they are my third round of new employees at this point in just the time I've been in this role... ANYWAY!!! My one staff member threw up some huge red flags that got me very concerned. Oh and in my one on one with my boss, I yelled at him.
*hold tight to your hats, here comes the storm.
I was off for two days... technically 3 since the office was closed on Tuesday for the 4th. I came back that Thursday. So, yesterday. There was a meeting with the providers prior to this, a while ago, that if there were any issues that the front desk wasn't doing right to bring it to my attention. Since I was out, I expressed that anything management wise, you would need me, to reach out to my manager who is covering me. super standard for any practice, I thought anyway.
In two days of me not in the office with everyone, it's like rules are thrown out the window and we just go back to belittling coworkers like they are children! That's not the worst of it. NO ONE ADDRESSING IT IS MY ISSUE! I said this in my meeting with my boss, told him I'm one person I am not important I can be easily replaced. How is it that I leave and everything goes to shit?
**Side bar-I know I am important. I know how much the company relies on me. I know how lost that facility is without me, but I need people to realize I didn't choose this role.
So my boss tells me, can you give me an example? MY PLEASURE. I pulled out my screenshot of the situation where a provider belittled my staff on a chat platform in front of the whole staff, because everyone is in that chat. I said to him, "We talked about talking to management and not putting it in the chat, so how is it that I'm gone that rule disappears?! Was she not aware that she goes to you when I am not in? And are we going to address that it wasn't addressed by a manager to not do that on that platform?"
He said of course I talked to her. But I rebutted right back because I am a strong mamma duck to my ducklings and I will not tolerate a bear letting them get fed to the fucking wolves. anyway not the point stop ranting Nicole...I said. To me I don't see it was resolved because nothing was communicated in the chat that it was inappropriate. So how did you resolve this? I talked to her. When? Right when she did that. Okay fine, but why was it not acknowledged that it was inappropriate in front of everyone as well.
*I swear this man could be a politician because I honestly don't know what he did to get out of that answer.
I then asked him if he talked to the front staff, because let's tell you about these girls. One has been here for 30 days, the other for 3 weeks. For being so new, they are doing incredible. I couldn't be more proud. But again, they are new, of course they are going to fuck up, WE'RE FUCKING HUMAN! And so When I asked if he checked in on them because clearly they know it was directed to them since they just did it. "Of course I checked in on them." And what was the conversation? They said they were fine.
Yeah, feel my eyes rolling yet?
I'll spoil that ending quick for you, both front staff members said he never addressed the conversation.
That's just the tip, the start of the day people. I was so angry I was shaking, crying and yelling. People around his office heard me. I then said I hate that when I am off people are still sending me chats and asking me to do something. "I know you are off but..." MULTIPLE PEOPLE did that in a two day time span. Now let's go back. I told the whole office that I was out, that anything urgent should go to my manager, and the girls up front are able and capable of doing referrals and transfusions. So why are they asking me on my day off? Why does everyone else get the respect and consideration to be left alone when they get time off but Nicole can't? What makes me the exception? I am not in a salary management position, therefore I shouldn't be treated or set to the standard of one.
Instead of really listening, he wanted names. "NAMES DO NOT MATTER, WHAT MATTERS IS IT HAPPENED AND IT NEEDS TO BE ADDRESSED!" He said he'd talk about it in our staff meeting...that is in 10 days from now...so that's cool that it's not being addressed right away especially when I'm off again this Monday and Tuesday.
* I know you felt that eye roll.
My team member in her one on one expressed that she was uncomfortable talking to the manager, said he's very confusing and doesn't give a straight answer, but also uncomfortable in a physical/mental space. I won't go into major details because even though I am not disclosing names, people who know me in a setting can do the process of elimination easily. This team member told me that he had gone around to other employees in a joking manner and said "She beat me up and that's why my eye is swollen."
First of all.....WHAT?! Words cannot express how much I was disgusted and I can honestly say I almost threw up after that meeting because of how many red flags came up. Like, you're not just a boss, you are THE boss and you're going around saying an employee hit you? That SCREAMS HR. Joking or not, not okay. Second of all....you don't know what the hell people have gone through, or going through in life. You do not know their past, present or what would happen in the future. Words and sayings like that can be triggering.
I'm leaving you at that because that's all that's been done. I called my bosses boss and told her my big concerns and HR is coming next week to talk.
I really do love my job....just maybe not the people I work under? There's a few places opening...maybe I need to think if doing a transfer is in my future.
......Told you it was a lot
Until next time,
Nicole Lynn
No comments:
Post a Comment